Technical Support Specialist

About the Role

Success in this role means providing tier-1 technical support for DJI Agras and Enterprise fleets.

Key Responsibilities

• Troubleshoot hardware and firmware issues remotely and on-site
• Coordinate with DJI for warranty support and repairs
• Draft technical documentation for common field issues

Qualifications

• Technical background in electronics or RPAS
• Detail-oriented with strong problem-solving skills
• Ability to handle high-pressure support environments